COMPANY :: about our company

Company Background

Netimpact Publishing was established in Canberra in November 1996 with the vision of filling a space in the market for professional electronic publishing and knowledge management solutions.

Since then, Netimpact has quickly grown to become a leader in creating and developing information and knowledge management structures that assist industry and business to work effectively.

Victoria Richardson and Christopher Toogood founded Netimpact Publishing in response to government and private industry needs to develop usable and useful information for a screen-based environment.

Netimpact now provides innovative products and services that assist organisations manage their information effectively in an on-screen environment.

Clients

Netimpact's client base spans commercial industry, government, associations, and organisations in Canberra, Sydney and Melbourne. The operational efficiencies gained by clients who use Netimpact's services to support their information management tasks are apparent through strong product feedback and the awards the Company has won.

Netimpact's involvement provides people, business and government with the information tools they need to do their jobs better.

The Australian Electoral Commission recently asked Netimpact to create a virtual library of thousands of pages to support a public telephone enquiry service. The AEC maintains a call centre to take calls in the period prior to an election. Netimpact Publishing converted all the paper-based resources, which the telephone operators relied on, into an electronic desktop, with intuitive navigation and onscreen data input forms.

The National Rural Health Alliance created a virtual library of key health information to distribute to rural and remote communities. The NRHA's role is to actively disseminate health information concerning rural Australia. Working with the NRHA, Netimpact Publishing developed the most extensive health related virtual library on CD ROM ever published in Australia. This virtual library won and ISTC international award for digital documentation.

The National Standards Commission publishes an updated virtual library of all their official certificates of measurement every 6 months.

The Australian Science, Technology and Engineering Council created a virtual archive of all ASTEC publications.

Australia's Civil Aviation Safety Authority (CASA) has an extensive and complex manual and legislation library that is distributed widely within the Australian aviation industry. Netimpact Publishing initially provided an information management consultancy on how best to publish and distribute these documents on CD ROM and subsequently publishes a completely updated issue every 8 weeks.

The CASA Manual Library on CD won the 2001 ISTC Electronic Document Award in London.

The Australian Transport Safety Bureau (ATSB), as well as the Bureau of Transport Economics (BTE), recently created several sets of virtual libraries containing research reports and journals for archival purposes and future research.

These libraries were almost completely created from scanned hardcopy materials. Over 60,000 document pages were converted to searchable digital files resulting in an innovative information retrieval environment.

The Commonwealth Government Style Manual for Authors and Publishers has recently been updated. Netimpact's expertise in information management, information display, and information finding habits of readers has earned the Company a place on the editorial team.

Customer Service

Netimpact Publishing is committed to providing a comprehensive publishing service, crafting the right information products for customer needs. Our Company is proud to possess the following qualities.

• Excellence in Customer Service: Netimpact's commitment to excellence in customer service means clients can have confidence in the advice and professional expertise of Netimpact staff. Clients can rely on Netimpact to provide maintenance for all publishing projects as required and to meet agreed deadlines.
• Cost Effective: Clients rely on Netimpact to be aware of the most economical and cost effective way to publish a variety ofinformation and to convert paper based material with accuracy and speed.
• Attention to Detail: You can rely on us to prepare detailed and understandable quotes on your publishing project. You can rely on us to understand the specific needs of government publishing.
• Quality Assurance: Clients rely on Netimpact to maintain a quality assurance system on all publishing projects to ensure complete satisfaction as the project progresses.

Staff Profiles